Refund policy
Returns and Exchanges
We want you in the right piece, always. If something's not quite right, we're here to sort it out.
Eligibility
You have 14 days from the date you receive your order to request a return. To qualify, your item must be:
- Unworn and unwashed
- In its original packaging, tags attached
- Free of stains, markings, or strong odours (smoke, perfume, detergent, etc.)
Items showing signs of wear, or returned outside the 21-day window, may be denied at our discretion.
Non-returnable
Sale or discounted items, custom sized orders, and custom printed pieces are final sale and cannot be returned or exchanged.
How it works
To start a return, email us at pitwall@lamonoposto.com or reach us on WhatsApp at +94 77 987 0350 - and we'll walk you through the next steps. Once your return is approved, you'll need to send the item back to us at your own cost; we'll confirm the return address once your request is accepted. Please don't send anything back before getting the go-ahead, so it doesn't get lost along the way.
Once we receive and inspect your return, and everything checks out, we'll issue store credit to the email on your order - this excludes any original shipping cost. Store credit is valid for 12 months from the date it's issued.
Out-of-stock exchanges
If the piece you want to exchange into isn't available, we'll issue store credit valid for 12 months instead, so you can grab it whenever it's back or put it toward something else.
Damaged, missing, or incorrect items
If your order arrives damaged, incomplete, or isn't what you ordered, email us at pitwall@lamonoposto.com within 48 hours of delivery so we can make it right.
Questions about a return, any time: pitwall@lamonoposto.com or WhatsApp +94 77 987 0350.